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Vacancies / Team Lead Debt Collection 

Team Lead Debt Collection

For our debt collection department at CMC Worldwide we are looking for someone with Debt Collection Experience who can take our Debt Collection department to the next stage.

Details.


• 32-40 hours per week
• English
• Lives within a 45minute radius        from Zwolle

Apply for Team Lead Debt Collection 

Job Description 

As a Team Lead in the debt collection department at CMC Worldwide you are responsible for overseeing a team of debt collectors, managing collection processes, and ensuring targets are met. In this position you will provide guidance, support, and training to team members, as well in the Netherlands as our team in Portugal. You will collaborate with the management team, particularly Collections, and Operations, for ongoing process development.

You will handle escalated customer cases and you can advise our clients about legal proceedings. The role involves setting goals, analyzing performance metrics, and implementing strategies to optimize collection efforts while maintaining professionalism and delivering excellent customer service.

In this position you are responsible for
• Ongoing development of the operational processes within the debt collection department
• Managing the collection processes
• Guiding, supporting and training the team members
• The Onboarding of new employees in the debt collection department
• The questions from clients, including questions on data protection and legal issues
• Collecting feedback from clients, customers and third parties and provide related support to
improve technology and service delivery
• Collaborate with the management team, particularly Collections, and Operations, for ongoing
process development
• Reporting to the Managing Director

 

Who are we looking for?

Someone who...

  • Has work experience with a minimum of 2 years in Debt Collection and a team lead position
  • Has knowledge of Debt Collection Laws and Regulations
  • Has leadership and Supervisory Skills
  • Is analytical and has problem-solving abilities
  • Has organizational and Time Management Skills
  • Always wants to develop and improve yourself and are open to change
  • Lives within a 45 minute radius from Zwolle and are willing to work in the office
  • Has a higher level of thinking
  • Has an excellent command of the English language (Verbal and written)

What we offer

Fulltime job

32-40 hours per week 

A pleasant workspace

At a beautiful location in Zwolle, on a 10 minute walk from the station 

International vibes

Working in an international company with colleagues from all over the world

Room for self-development

Free and unlimited access to the courses in our online CMC Academy

Secondary employment conditions

Including travel allowance,              4% pension allowance and 8% holiday pay and 25 vacation days

Awesome extras

Monthly team activities, monthly massage, fresh fruit in the office, a yearly summer BBQ and Christmas dinner

Are you interested?

We are looking forward to getting to know you!

Apply now!

Are you curious to know more about the vacancy, but not ready to apply yet? Get in touch with us to ask all your questions! You can send us a message here.

Our address

Hanzeplein 11
8017 JD Zwolle
The Netherlands

Contact details

+31 85 130 54 35

work@cmcww.com

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