As a Team Lead in the debt collection department at CMC Worldwide you are responsible for overseeing a team of debt collectors, managing collection processes, and ensuring targets are met. In this position you will provide guidance, support, and training to team members, as well in the Netherlands as our team in Portugal. You will collaborate with the management team, particularly Collections, and Operations, for ongoing process development.

You will handle escalated customer cases and you can advise our clients about legal proceedings. The role involves setting goals, analyzing performance metrics, and implementing strategies to optimize collection efforts while maintaining professionalism and delivering excellent customer service.

In this position you are responsible for
• Ongoing development of the operational processes within the debt collection department
• Managing the collection processes
• Guiding, supporting and training the team members
• The Onboarding of new employees in the debt collection department
• The questions from clients, including questions on data protection and legal issues
• Collecting feedback from clients, customers and third parties and provide related support to
improve technology and service delivery
• Collaborate with the management team, particularly Collections, and Operations, for ongoing
process development
• Reporting to the Managing Director